We help people and organisations discover new paths to addressing problems - at the root cause.
Tackle tough problems through collaboration and experimentation.
Figure out what works not only in theory, but through implementation.
What we do
Our aim is to support people and organisations in developing the abilities to get results in complex or uncertain situations, beyond our involvement by providing the right competencies, tools, and structures. There are three components to our work:
1 Identify and verify the core of the challenge or the focus point and form the strategy to address this
2 Engage people who provide different angles and expertise on the challenge into the process in a meaningful way
3 Continually develop, implement and evaluate a portfolio of potential solutions and decide the best way forward
We work at multiple scales: events of a few days, processes of several months, and platforms that operate for years. A single event can spark new relationships and insights, while a long-term platform can enable new capacities and initiatives—and ultimately, systemic transformation.
Our multi-disciplinary approach helps our clients communicate a clear strategic direction, build commitment and ownership, and enable action by providing the right competencies, tools, and structures.
Challenge Identity & Investigation
To properly tackle a complex challenge, you need as full a picture of it as possible. Starting with the Challenge Identity is essential in order to gain knowledge of the problem from different angles and get a more rounded sense of what you are trying to solve or make happen.
In this Challenge Identity phase we dig deep into context. Starting with the current understanding of the situation, we engage multiple people who touch the issue in different ways to understand the various perspectives. From this we can synthesise important insights which enable:
A verified and more sharply defined challenge
Awareness of the conditions needed to successfully take action and make progress
Action Studio - Getting started
The Action Studio is where we develop and start implementing a portfolio of potential of potential solutions in an agile development process. It begins with a 2-3 day workshop studio where the team goes through the process of viewing the problem from different angles, coming up with potential solutions and then action plans on how to take these potential solutions forward.
Action: doing something for a particular purpose.
Studio: a room or place for instruction or experimentation in one of the performing arts
Within these Action Studios, the team engages in an experimental and discovery focused process, which has the outcome of clear actions for implementation.
Engagement Arch for systems change
The Engagement Arch is a strategy for tackling tough problems through the implementation of new ways of working and the practice of a strategic mindset.
It is not a toolbox or a script to follow, rather a set of flexible practices to shift the way you work. From acting in a way that keeps things the way they are, to acting—together—to change what is happening.
In working with complex problems the biggest factor in being able to effectively address them is in the mindset - the approach to the work - rather than simply in the tools or methods used. The platform is a way of developing and quickly trying out solutions while increasing the ability of the people and organisations involved to cope with a changing and uncertain environment.
Transformation is a journey, not a destination.
SYSTEMIC CHANGE, PROCESS DESIGN AND DELIVERY, ORGANISATIONAL STRATEGY
I love to help people make progress on things that matter to them. I love mixing ideas together or transferring wisdom from one field to another. I love trying to make sense of complex things and believe that often the best way to do this is through practice.
I care about how we can bridge the gap between intangible values and concrete fact. Shifting the way we do business and work on social challenges; and believe that taking a more systemic approach and focusing on better collaboration is key.
Hailing from Australia, Tessa loves good coffee and croissants.
MULTI-STAKEHOLDER ENGAGEMENT, INNOVATION CULTURE, SYSTEMIC TRANSFORMATION
What gets me up in the morning is the desire to build relationships and enable collaborations among people that have the will to work on things that matter and they care for. Diversity is the key, not a hindrance.
I believe that experientially learning together, welcoming different perspectives and possibilities while experimenting new ways forward is the only way to truly innovate, pluralizing the transformation process. This stuff, gets my juices flowing.
Calling Milan and New York home Federico also loves croissants but prefers Green Tea.
METHODS & THEORY
Below are some of the theories, frameworks and methods we use in our work. We believe that these approaches, among others that we draw upon, assist in creating a collaborative and experimental frame for working.
Our work is mainly grounded in the practice of Social Labs - a framework for addressing complex challenges. Social Labs is a strategy for building a container, a platform which supports the work in a way which is systemic, experimental and socially diverse. For more information see here
Complexity theory treats organisations, communities and other social organisations as complex adaptive systems. Viewing things from this perspective means you see an organisation as a network of connected and inter-related elements, they function as part of a larger, complex system, and that as actors within a system we can best function in an emergent environment by adapting behaviour as new information emerges. For more information on complexity theory see here
Scrum project management is an agile methodology for organising the execution of tasks and projects. Working in this way means breaking down larger actions into smaller tasks and delegating and working by ‘sprint’ or ‘cycle’, a chosen period of time, at the end of which you evaluate and adapt the next steps depending on the results. For more information on Scrum, see here
The U process is a method for change management which takes the participants through a process of ‘sensing’ the system and problem, ‘presencing’ and connecting between what is and what we would like to envision, grounding our own purpose within the work, and ‘co-creating’ or collectively bringing the desired future into reality through prototyping. For more information see here